17/03/20 - Coronavirus (COVID-19) update
The health and wellbeing of our guests is our priority and we’re monitoring the developing situation relating to Coronavirus (COVID-19). We continue to follow Government advice and we are keen to inform and protect our guests as much as possible. We appreciate it is potentially a very worrying time for travellers with the situation developing on a daily basis. With this in mind and the governments recent advice regarding nonessential travel, we have put a temporary cancellation policy in place. This new policy applies to all holidays due to start on or before 31st May.
If you choose to cancel any holiday before this date, or we have to cancel your arrival, you will receive a credit note for any deposit or full holidays paid. This can be put towards any stay arriving before 17th March 2022. Currently our site is still open and you will be more than welcome should you wish to travel.
If guests would like a refund we kindly ask that you use their Travel Insurance, either as a specific policy or as a benefit you may have with a credit card or bank account.
We hope all our current and future guests understand we are trying to balance being fair to both you and our small family business.
Cancellation policy after 31st May 2020
We like to keep things really simple for our customers, therefore:
We ask for a deposit of 30% to secure your booking. The remainder is due 8 weeks before your arrival date. If booking within 8 weeks of your arrival date we ask for the full balance.
We take on-line bookigs and we accept direct bank transfers, credit/debit cards over the phone and cheques which should be made payable to:
By the Byre Holidays Ltd
The Old Cow Byre
Bath BA11 6TQ
Our refund / replacement / cancellation policy is as follows:
Non refundable deposit unless re-booked. Full payment initially retained within the 8 weeks unless we fill the booking with another client. The full amount / proportion of the amount will be fully refunded per day re-booked.
Please note: We are able to offer discounts on Longleat tickets but this can only be done using a guests own debit/credit card. By The Byre Holidays Ltd do not benefit from any commission on the sale of Longleat tickets
2. YOUR BOOKING
All offers and bookings are subject to availability. The party leader must be at least 18 years of age at the time of booking. Your booking is made as a consumer and you agree that no liability can be accepted by the Owner for any expenses, costs, losses, claims or other sums of any description which relate to any business, howsoever suffered or incurred by you. When the owner issues a written confirmation to you, this signifies that the Owner has entered into a contract with you, which is subject to these conditions. The owner has the right to refuse any booking prior to the point of your written confirmation, and if the owner does this, the owner will tell you in writing and promptly refund any money you have paid. When you receive your confirmation the details must be checked carefully. If anything is not correct, you should tell the owner immediately.
3. YOUR PROPERTY
You can arrive at your property after 3pm on the start date of your holiday rental and you must leave by 10.00am on the last day unless otherwise agreed with the owner.
We are a no pet and no smoking establishment.
A change of linen will be offered for stays longer than 7 nights.
You and all members of your holiday rental party agree both to keep the property clean and tidy and to leave the property in a similar condition to that in which you found it upon your arrival. You and all members of your holiday rental party agree not to use the property for any commercial purpose, including without limitation assigning or subletting it or otherwise allowing anyone to occupy it who has not previously been accepted by the Owner. You are responsible to the Owner for the actual costs of any damage in or to the property, along with any additional costs that may result – which are caused by you/and or members of your holiday rental party, and the Owner can require payment from you to cover any such costs.
You must allow the Owner and any representative of the Owner (including tradesmen) access to the property at any reasonable time during your occupation of the property (except in cases of emergency or where a problem needs remedying quickly and you cannot be contacted in time without giving you prior notice).