01/07/20 - Coronavirus (COVID-19) update
The health and wellbeing of our guests is our priority and we’re monitoring the developing situation relating to Coronavirus (COVID-19). We continue to follow Government advice and we are keen to inform and protect our guests as much as possible. We appreciate it is potentially a very worrying time for travellers with the situation developing on a daily basis. With this in mind we have put a temporary cancellation policy in place, that will hopefully help to alleviate some of our potential guests concerns. This new policy applies to all holidays directly affected by Coronavirus (COVID-19).
You should not travel to us if you are showing ANY symptoms of COVID-19.
If the government informs us that we have to close or if you have to self-isolate due to you, or members of your family showing symptoms of COVID-19 then you will receive a credit note for any deposit or full holidays paid. This can be put towards any stay arriving before 17th March 2022, or 1 year from your original booking, whichever is the latest date. If guests would like a refund, we kindly ask that you use their Travel Insurance, either as a specific policy or as a benefit you may have with a credit card or bank account.
If once you arrive if you, or any member of your party start developing symptoms of COVID-19, you must follow the latest government guidelines. If this means staying in your property for longer than your original booking, additional charges will be made (as per the advertised cost).
If a previous guest has developed symptoms and stay in place has been ordered, then we reserve the right to cancel your holiday without notice. You will recieve a full refund and a big apology!
Cancellation policy after 4th July 2020 and not directly affected by Coronavirus (COVID-19)
We like to keep things really simple for our customers, therefore:
We ask for a deposit of 30% to secure your booking. The remainder is due 8 weeks before your arrival date. If booking within 8 weeks of your arrival date, we ask for the full balance.
We take on-line bookings and we accept direct bank transfers, credit/debit cards over the phone and cheques which should be made payable to:
By the Byre Holidays Ltd
The Old Cow Byre
Bath BA11 6TQ
Our refund / replacement / cancellation policy is as follows:
Non-refundable deposit unless re-booked. Full payment initially retained within the 8 weeks unless we fill the booking with another client. The full amount / proportion of the amount will be fully refunded per day re-booked.
2. YOUR BOOKING
All offers and bookings are subject to availability. The party leader must be at least 18 years of age at the time of booking. Your booking is made as a consumer and you agree that no liability can be accepted by the Owner for any expenses, costs, losses, claims or other sums of any description which relate to any business, howsoever suffered or incurred by you. When the owner issues a written confirmation to you, this signifies that the Owner has entered into a contract with you, which is subject to these conditions. The owner has the right to refuse any booking prior to the point of your written confirmation, and if the owner does this, the owner will tell you in writing and promptly refund any money you have paid. When you receive your confirmation, the details must be checked carefully. If anything is not correct, you should tell the owner immediately.
3. YOUR PROPERTY
You can arrive at your property after 4pm on the start date of your holiday rental and you must leave by 10.00am on the last day unless otherwise agreed with the owner.
We are a no pet and no smoking establishment.
A change of linen will be offered for stays longer than 7 nights.
You and all members of your holiday rental party agree both to keep the property clean and tidy and to leave the property in a similar condition to that in which you found it upon your arrival. You and all members of your holiday rental party agree not to use the property for any commercial purpose, including without limitation assigning or subletting it or otherwise allowing anyone to occupy it who has not previously been accepted by the Owner. You are responsible to the Owner for the actual costs of any damage in or to the property, along with any additional costs that may result – which are caused by you/and or members of your holiday rental party, and the Owner can require payment from you to cover any such costs.
You must allow the Owner and any representative of the Owner (including tradesmen) access to the property at any reasonable time during your occupation of the property (except in cases of emergency or where a problem needs remedying quickly and you cannot be contacted in time without giving you prior notice).
4. LONGLEAT TICKETS
We are able to offer discounts on Longleat tickets but, this can only be done using a guests own debit/credit card. By The Byre Holidays Ltd do not benefit from any commission on the sale of Longleat tickets. You will be booking directly with Longleat and all tickets will be subject to their terms and conditions. These tickets are not guaranteed and are not part of your booking with By The Byre Holidays Ltd. If Longleat closes, tickets are not available, or ticket prices change then your booking with us still stands.