Stylish self-catering holidays and short breaks

Privacy Policy

Please read this privacy notice carefully as it sets out how By The Byre Holidays Limited use your personal information.

If you have any questions about this privacy notice or do not agree with it, please contact us by email at data.protection@bythebyreholidays.com

We may change this privacy notice from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.

This Policy was last changed on: 19th May 2018

 

What does this policy apply to?

This policy covers all information we hold about you, however we obtain it. We collect information at different points during our relationship with you for example, when you browse our website, create your account on our website, when you book a break or when you are staying in our properties.

 

What information do we collect and why?

We collect different information depending on what you want to do and how you interact with us.

We need to tell you what we use your information for and the legal grounds we have to use it.

 

Information collected when you use By The Byre Holidays maintained social media, including our website

Things you do

What information is collected

What is it used for

Our Legal Grounds for collecting information

Browse the website (cookies)

All cookies, except one, are for Google Analytics. The exception is a session cookie that is required to keep track of users before they sign in or while they make a booking. Session cookies are removed when you close your browser so the information is not carried between sessions

 

See our Cookie Policy for more detail. 

We only use the cookies that are strictly necessary to allow our website to function.

 

 

 

Legitimate interests of By The Byre Holidays to improve its services.

 

The level of information gathered is not intrusive as it is only used to determine if the website works well and to enable By The Byre Holidays to improve its services.

 

Information collected when you make a booking for a break

Things you do

What information is collected

What is it used for

Our Legal Grounds for collecting information

Booking a break

If you book a break, we need the following information as a minimum:

· your name;

· email address;

· postal address;

· telephone number;

· arrival and departure dates;

· number and type of accommodation required and

· financial details for payment.

All of the information we request from you is needed in order to book and provide your break.  We cannot provide your break without it.

 

Performance of a Contract

 

To allow us to complete the performance of our contract with you we require you to provide the stated information.

 

We do not ask for further details of your specific requirements or disability unless you provide us with additional information so that we can make special arrangements during your break.

Registering for an account

To book a break you may decide to set up an account. To enable this, we will need the following information as a minimum:

· email address (this cannot be used to create and log into multiple accounts); and

· password. 

All of the information we request from you is needed in order to set up your account; if you choose to do so.

Performance of a Contract with you to provide your account.

Registration of guests on your break

Details of party members are required. Information required includes:

· Names and addresses of all members of your party over the age of 16; and

·Nationality of all members of your party over 16.

This information is requested to provide for the safety and security of everyone and to meet the legal requirements of the Immigration (Hotel Records) Order 1972

 

 

Legitimate Interests of By The Byre Holidays Ltd to ensure the safety of guests and employees.

To meet the legal requirements of the Immigration (Hotel Records) Order 1972

 

Information collected while you are on your break

Things you do

What information is collected

What is it used for

Our Legal Grounds for collecting information

On site incidents

Records of accidents and treatments received.

 

We are required by law to keep a record of accidents and treatments.

The information is also used in case there is a claim about the cause of the accident and/or the treatments received.

Required by law and in order to exercise and defend our legal rights.

 

Booking Activities

When activities are booked on your behalf, such as Longleat tickets, the following information is collected as a minimum:

·  Name;

·  Address;

·  Telephone number

·  Email address

·  Payment details

·  Names and ages of your party for tickets

To pre-book tickets for the Longleat Santa train, the names and ages of children is required.

All of the information we request from you is needed in order to book and process your tickets.  We cannot provide your tickets without it.

Please see the privacy policy of Longleat Enterprises Ltd for details of how these third parties use your details.

Performance of our contract with you

 

 

Where By The Byre Holidays Ltd, legal ground for processing is legitimate interests, you have a right to object to By The Byre Holidays Ltd use of this information. If you want to object, contact us at data.protection@bythebyreholidays.com or 01373 830381.

  

Who do we share this information with?

We will not provide your Personal Information to any third parties for the purpose of direct marketing by such third party.

 

However, we do contract other companies to handle your data on our behalf as part of the booking process:

Zeke Creative are contracted to host and managed our website. As such, they can access personal details as part of the website database. You can view their privacy policy

Paymentsense Ltd our contracted to provide a payment portal to allow you to pay for your stay online and you can view their privacy policy

 

If you have booked your stay with one of our partners, then you should see their own privacy policies for details on how they handle your data.

The Holiday Property Bond

HomeAway

How long do we keep your information?

We only hold your personal information for as long as is necessary to provide services to you unless there is a requirement to hold that information for a longer period – for example our insurers require us to hold certain information for certain periods of time, or we may be subject to a statutory obligation to keep hold of your information. 

If there is a possibility that you may have a legal claim against us, for example if you have had an accident on our site or have made a complaint about a break with us, then we will hold your information for the duration of any statutory limitation period associated with such legal claims. 

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect, including locked cabinets, data encryption and electronic password protection.

Your data is stored on our behalf by Zeke Creative. Where your data is stored on their own servers, it is stored on their own server hardware. This hardware is co-located, in the UK, at the ISO27001 CWCS data centre. None of your data is stored or transferred outside the UK and therefore not transferred outside the EEA.

 

If at any point you suspect or become aware of a security incident (i.e. your password is stolen or you receive suspicious communication from someone holding themselves out to be a By The Byre Holidays employee or from a dupe website claiming to be affiliated with By The Byre Holidays), please forward the communication to us or report the incident by email to data.protection@bythebyreholidays.comor in writing to By The Byre Holidays Ltd, Whitechapel Lane, Beckington, Somerset, BA11 6TQ as soon as possible. If you have been the victim of a fraudulent transaction, please always contact the police and/or your bank in the first instance to ensure your own finances are secure.

 

How to get copies of your information

To request details of the personal information that we hold about you please write to us at By The Byre Holidays Ltd, Whitechapel Lane, Beckington, Somerset, BA11 6TQ or email us at data.protection@bythebyreholidays.com

Amending your information

If your details change, or if you think any information we have about you is wrong or incomplete, please correct it in your account on our website, or email us on data.protection@bythebyreholidays.comor call 01373 830381. We will correct or update any information within 35 days of the request.

Complaints to the regulator

If you do not think that we have processed your data in accordance with this notice, please contact us by email at data.protection@bythebyreholidays.com

If you are not satisfied with our response, you can refer the matter to the Information Commissioner's Office. Information about how to do this is available on their website at www.ico.org.uk.

 

Data Controller

The obligations of the General Data Protection Regulations fall on any “data controller”. This is the person that is responsible for collecting and using your Personal Information.

The data controller responsible in respect of the information collected by By The Byre Holidays Ltd is Sally MacDonald.